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Basic Support Plans Include
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An assigned account manager and primary engineer. |
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Proactive 24/7/365 Network Monitoring for servers, internet Connection, and Websites. |
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Rapid Remote Access within 45 minutes of logging a problem and speedy
No predetermined on site support included. On site support will be at value listed. |
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Creating, modifying, or deleting users on the network as well as script management. |
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Creating, Modifying or deleating users on an Email Server or Exchange. |
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Maintaining printing configs and queues. |
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Maintaining remote login access for your remote users whether they use RDP, VPN's, Citrix or Exchange Web Access. |
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Maintenance of client drivers, virus protections and anti spam softwares |
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Create and maintain a backup strategy for your company whether it is remote offsite or locally on a tape drive. |
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Workstation or Client Support with Help Desk and remote access management. |
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Management of all Switches and Routers. |
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Liason between the customer and local Internet service Provider as well as management of their premise equiptment. |
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Email Support and troubleshooting whether using Exchange locally or using a third party POP Account. |
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Discounted Hourly rates for new emplementations and projects |
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Expert advice and consulting at no additional charge. |
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